POLICIES

ALL PURCHASES SUBJECTED TO FOLLOWING TERMS SHIPPING TIMES ARE NOT THE SAME AS PROCESSING ORDER TIME. OUR TURN AROUND TIME IS 7-10 BUSINESS DAYS ON ALL CUSTOM MADE PRODUCTS. TURN AROUND TIME DOES NOT INCLUDE WEEKENDS, HOLIDAYS, OR OUT OF OFFICE DAYS (FOR EXAMPLE OWNERS VACATION DAYS, FAMILY EMERGENCIES ETC) READY TO SHIP ITEMS HAVE A TURN AROUND TIME OF 3-5 BUSINESS DAYS UNLESS STATED OTHERWISE BY OWNER.

RETURNS OR EXCHANGES ARE NOT ACCEPTED DUE TO OUR PRODUCTS BEING CUSTOM MADE. ONCE ORDERS ARE PLACED THEY MAY NOT BE CANCELLED. WE DO NOT ACCEPT ORDER CANCELLATIONS SO PLEASE MAKE SURE YOU ARE 100% SURE ABOUT WANTING THE PRODUCTS BEFORE PLACING AN ORDER. WE RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IS TIME FOR ANY REASON. IF YOUR PURCHASE ARRIVES INCORRECT OR DAMAGED PLEASE SEND AN EMAIL TO CERRASSHOPCREATES@GMAIL.COM SO WE CAN TRY TO CORRECT THE ISSUE. YOU MUST CONTACT US THROUGH EMAIL WITHIN 3 DAYS AFTER DELIVERY WITH ANY ISSUES. IF NOT WE WILL NOT BE ABLE TO ACCOMMODATE YOU AFTER THAT 3 DAY GRACE PERIOD. CERRAS SHOP IS NOT RESPONSIBLE FOR ANY PACKAGES ONCE THEY HAVE BEEN DROPPED OFF WITH USPS/UPS. IF YOUR PACKAGE IS LOST IN TRANSIT PLEASE CONTACT THE SHIPPING COMPANY TO FILE A CLAIM. WE WILL NOT REFUND, REMAKE OR CREDIT ANY ACCOUNTS FOR LOST ORDERS OR ORDERS THAT HAVE BEEN DAMAGED BY USPS, UPS OR ANY OTHER SHIPPING COMPANY.

PLEASE MAKE SURE YOU ARE ENTERING YOUR CORRECT SHIPPING ADDRESS. DOUBLE CHECK TO MAKE SURE ALL INFORMATION IS COMPLETE AND ACCURATE. TIPSY CREATIONS IS NOT RESPONSIBLE FOR NON DELIVERABLE PACKAGES DUE TO INPUT OF INCORRECT INFORMATION ENTERED BY CUSTOMER. IF THE PACKAGE IS RETURNED TO CERRAS SHOP CREATES THE BUYER MUST REPAY THE SHIPPING IN ORDER FOR IT TO SHIP AGAIN TO THE CORRECT ADDRESS.

PLEASE KEEP IN MIND THAT BLEACH APPAREL AND TIE DYE APPAREL WILL NEVER LOOK THE EXACT SAME. EACH PRODUCT IS CUSTOM MADE AND CAN VARY EACH TIME. WE WILL TRY TO MAKE ALL BLEACH/ TIE DYE AS CLOSE AS POSSIBLE TO PRODUCT PHOTO.

AT TIPSY CREATIONS WE BELIEVE IN TREATING EVERYONE WITH KINDNESS AND RESPECT. WE WILL DO ALL WE CAN TO ASSURE OUR CUSTOMERS ARE HAPPY SO PLEASE MAKE SURE TO FOLLOW OUR STORE POLICIES.